Director, Customer Success
About Aditude
We're really, really into ad ops tech (really). At Aditude we want to help our publishers maximize revenue and make their lives easier with smarter, faster, more innovative, more customized technology. In 2023, we raised 15 million in Series A funding led by Volition Capital allowing us to add to our team and further our mission of helping publishers do what they do better. With over 1600 sites and apps using our tech, we currently have over 1 trillion ads served to date, and over 1 billion ad impressions daily. With the recent acquisition of Hashtag Labs, we only expect this number to continue to grow exponentially. We are looking for team members who are obsessed with supporting our publishers, who default to action, and who enjoy solving complex problems. If that sounds like you, we are excited to connect!
The Opportunity
As Director of Customer Success, you’ll lead a team responsible for managing strategic publisher relationships, growing revenue, and collaborating across Ad Ops, Rev Ops, and Growth Engineering to deliver results. You’ll own key accounts yourself while also mentoring and scaling a team of client-facing account managers. This role blends hands-on account ownership, project management, and team leadership — ideal for someone who understands the rhythms of ad tech and thrives in a cross-functional SaaS environment.
Some challenges you’ll tackle:
Client Success & Revenue Growth (60%)
- Serve as the strategic lead for key customer accounts — driving retention and expansion
- Lead QBRs, roadmap alignment, and renewal cycles with publisher executives
- Actively monitor account performance and historical trends against internal benchmarks to identify optimization opportunities
- Partner with the operations and finance org to forecast churn risk, expansions, and ROI-negative clients
Cross-Functional Execution (20%)
- Work closely with Ad Ops, Growth Engineering, and Product to roll out new features and resolve client blockers
- Translate client needs into internal project plans; drive accountability and delivery
- Represent client voice in internal roadmap discussions and prioritization
Team Management (20%)
- Manage a team of account managers focused on long-term customer outcomes
- Coach team members on client strategy, communication, and escalation handling
- Define success metrics and help scale account management processes and playbooks
The skillset:
- 5–7 years of experience in customer success, account management, or client services, ideally in SaaS or digital ad tech
- 1–3 years managing or mentoring a team of account or customer success professionals
- Strong working knowledge of Google Ad Manager (GAM), Prebid, and programmatic monetization workflows
- High comfort level with Excel, performance reporting, and preparing client-facing presentations
- Confident communicator with the ability to translate technical concepts to non-technical stakeholders
- Experience working cross-functionally with ops, engineering, and product teams
- Bonus: familiarity with tools like Looker, Jira, Slack, and HubSpot
Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
Why join Aditude:
- Salary: In this role, you’ll receive a competitive base salary in addition to bonus potential.
- 100% remote with a global footprint
- Medical, Dental, and Vision Insurance
- Unlimited Time Off + 11 Holidays + Christmas week + Summer Fridays to recharge
- Opportunity to join a fast-growing technology company!
To Apply
Please send your resume and/or a link to your LinkedIn profile to careers@aditude.io, along with a cover email that includes any information you think we should know.
Aditude is an equal opportunity employer. We celebrate diverse backgrounds and welcome everyone to apply for employment with us. We are committed to fostering an inclusive, transparent, and collaborative environment. We do not discriminate against any protected class and strive to create environments where everyone can thrive. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email careers@aditude.io. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.